CuccioloHouse – Shipping Policy (Updated & Professional)

Thank you for choosing CuccioloHouse for your pet care essentials! We’re committed to providing high-quality products with fast, reliable delivery. Below you’ll find everything you need to know about how we process, ship, and deliver your orders.

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1. Shipping Locations

We ship throughout Italy, across most countries in Europe, and to select international destinations.
If you’re unsure whether we deliver to your specific area, please contact us before placing an order.

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2. Order Processing Time

• All orders are processed within 1–3 business days.

• We do not process or ship orders on weekends or national holidays.

• During high-volume periods, processing may take slightly longer. If so, we will notify you by email.

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3. Shipping Methods

We offer multiple delivery options depending on your location:

• Standard Shipping

• Priority / Expedited Shipping

• Local Express Delivery (available in select regions of Italy)

Shipping fees are automatically calculated at checkout based on your delivery address and selected shipping method.

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4. Shipping Rates

Shipping rates depend on:

• order weight

• package dimensions

• shipping destination

• selected delivery method

All final shipping costs will be displayed at checkout before you complete your purchase.

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5. Estimated Delivery Times

Important: Delivery times may vary depending on your region, courier workload, weather conditions, and customs clearance (for international orders).

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6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this number to check your shipment status online at any time.

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7. Lost, Delayed, or Damaged Packages

If your order arrives damaged or does not arrive within the estimated timeframe:

• Please contact us within 14 days of the expected delivery date.

• We will investigate with the courier and provide an appropriate resolution (replacement or refund as applicable).

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8. International Orders & Customs

International shipments may be subject to duties, taxes, or customs fees based on your country’s regulations.
These charges are not included in our shipping fees and are the customer’s responsibility.

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9. Returns & Exchanges

If you need to return or exchange an item, please review our Return & Refund Policy for detailed instructions and eligibility requirements.

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10. Need Help?

We’re always here to assist you.

📩 Email: support@cucciolohouse.com
(or keep your current email if preferred)